We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how Roselle Wellness Center (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website https://www.rosellewellness.com/ (the “Site”) or purchase products from us.

1. Information We Collect

We collect different types of information from you, including:  

• Personal Information You Provide Directly:
  • Contact Information: Your name, email address, phone number, shipping and billing addresses.
  • Account Information: Your username and password (if you create an account).
  • Order Information: Details about the supplements you purchase, order history, and payment information (processed by our payment processors).
  • Communication Preferences: Your choices regarding receiving marketing and promotional communications from us.
  • Customer Support Inquiries: Information you provide when contacting our customer support team.
  • Reviews and Feedback: Any reviews or feedback you submit about our products or services.
  • Health and Wellness Information (Optional): In some cases, you may choose to provide information related to your health goals, dietary preferences, or supplement usage to receive personalized recommendations. This information is provided voluntarily.
• Information We Collect Automatically:
  • Device Information: Your IP address, browser type, operating system, device identifiers.
  • Usage Information: Information about how you use our Site, including the pages you visit, the products you view, and the actions you take.
  • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings.  
• Information We Collect from Other Sources:
  • We may receive information about you from third-party service providers, such as payment processors, shipping companies, and marketing partners, to fulfill orders, process payments, and improve our services.

2. How We Use Your Information

We use your personal information for various purposes, including:

• Processing and Fulfilling Orders: To process your orders, arrange for shipping, and provide you with order updates.  
• Managing Your Account: To create and manage your account, allow you to log in, and personalize your experience.
• Providing Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Improving Our Site and Services: To analyze website usage, identify trends, and enhance the functionality and user experience of our Site.
• Marketing and Promotions (with your consent): To send you promotional emails, newsletters, and information about new products and special offers. You can opt-out of these communications at any time.
• Personalization: To provide you with personalized product recommendations and content based on your browsing history and purchase activity (and optionally, health and wellness information if provided).
• Security and Fraud Prevention: To protect our Site and customers from fraud, unauthorized access, and other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.  

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping and delivery, email marketing, website hosting, data analysis, and customer support. These providers are contractually obligated to protect your information.  
• Business Partners (with your consent): We may share your information with select business partners to offer you joint products, services, or promotions, but only with your explicit consent.
• Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other legal authorities if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you if your personal information becomes subject to a different privacy policy as a result of such a transaction.  

4. Your Choices and Rights

You have certain rights regarding your personal information:

• Access and Correction: You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. You can typically access and update your account information through our Site.  
• Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link in the email or by contacting us directly.  
• Cookies: You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies.  
• Data Portability: You may have the right to request a copy of your personal information in a portable format.
• Deletion: You may have the right to request the deletion of your personal information, subject to certain exceptions.
• Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.  

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure socket layer (SSL) technology for transmitting sensitive information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.  

6. Data Retention  

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining your information to process orders, provide customer support, maintain your account, and comply with legal obligations.  

7. Children’s Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children without parental consent. If you believe we have collected personal information from a child without appropriate consent, please contact us immediately, and we will take steps to delete the information.  

8. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.  

9. International Data Transfers

If you are located outside of Ghana, your personal information may be transferred to and processed in Ghana or other countries where our service providers are located. These countries may have data protection laws that are different from the laws of your country. By using our Site and providing us with your information, you consent to such transfers. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.  

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated version on our Site and indicate the date of the last update. We encourage you to review this Privacy Policy periodically. Material changes to this Privacy Policy will be communicated more prominently, such as through a notice on our Site or via email.  

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:  

Roselle Wellness Center
Kwabenya Point 2
Opposite G.O.S Eatery
Accra, Ghana
Email: [email protected]
Phone: +233541453735

By using our website and purchasing our products, you acknowledge that you have read, understood, and accepted this Privacy Policy.